Our Team

Meet our professional, friendly and caring team who are dedicated to ensuring your visit to Days Inn Haverhill is memorable for all the right reasons!

Donna Revell, General Manager

Donna draws upon her years of experience in the hotel and hospitability industry to set and maintain the very high standards at the Days Inn Haverhill.   Recruited as GM before the hotel was opened Donna has been involved in all aspects of the operation and is fully committed to the hotel and her team.

Most memorable moment to date
The night the roof blew off five hours after the hotel opened as a result of being struck by a freak tornado!

Most endearing quality
The ability to stay calm, no matter what!

Taro Rawles, Senior Guest Services Manager

Taro is another very experienced member of the team who has been with Days Inn Haverhill since it opened.  Taro is Donna’s right hand man and is a stickler for detail, a really important attribute when you are running a service centric business like a hotel.

Most memorable moment to date
Donna’s face the night the roof blew off!

Most endearing quality
Ensuring the grains in the lounge tables are all running in the right direction!

Ben Rolt, Reservations Manager

Ben is our youngest member of the management team.  Helpful and obliging Ben is always happy. He is also an aspiring marketing guru – coming up with some very innovative and creative ideas for our promotions and advertising campaigns.

 

Most memorable moment to date
Promotion to Reservations Manager.

Most endearing quality
Youth and enthusiasm!

Simon Bolton, Guest Services Manager

Simon is the eternally cheerful “face” of Days Inn Haverhill.  Simon loves talking to people and getting to know them, another great asset in our industry. He is also our networking specialist and is often out and about promoting the hotel and conferencing facilities to local businesses.

Most memorable moment to date
Finally being able to transfer from the Night team to the Day team.

Most endearing quality
His modelling aspirations!

Rachael Thorne, Guest Services Manager

Rachael is the computer whizz in our team. She looks after our website, keeping it up to date with lots of brilliant offers for our guests, keeps track of Google Analytics and manages our database so that we can communicate effectively with our customers. 

Most memorable moment to date
Finding out we were going to have a new website!

Most endearing quality
Being able to lose herself in statistics!

Jenny Daly, Guest Services Supervisor

Part of the original team Jenny was promoted from a Guest Service Assistant to Guest Services Supervisor. Jenny’s public relations experience shines through when dealing with our guests.

Most memorable moment to date
Beating everyone in the team at Farmville.

Most endearing quality
Just being lovely.

Tony Large, Night Shift Manager

Tony is often working the night shift and he is the friendly face that will greet you when you arrive late at night, tired and looking for a comfortable bed at our hotel.

 

Most memorable moment to date
Tony is an ex prison officer, when he joined the Days Inn Haverhill team he asked what time lock down was!

Most endearing quality
His sense of humour.

Paul Gove, Night Auditor

Paul is new to the Days Inn Haverhill and has been taken under Tony’s wing to “learn the ropes”. Paul has settled into his role well and is always eager to be involved in anything that needs doing.

 

Most memorable moment to date
Working a Gypsy Wedding whilst training. What a fantastic induction!

Most endearing quality
Calm, patient and laid back.

Tania Watson, Guest Service Assistant

Tania is always “happy to help” and uses her extensive customer service skills to encourage guests to complete our customer satisfaction surveys. Tania brings a fresh pair of eyes with many innovative and creative ideas, just check out our jewellery cabinet display!

Most memorable moment to date
Fantastic charity day idea for the Royal Wedding.

Most endearing quality
Creative flair and positive attitude.

Tanya Wilson, Guest Service Assistant

Essential to our team Tanya is always there to help with whatever is needed. Tanya is the person everyone wants to be on shift with when we have a busy breakfast in the hotel.

 

Most memorable moment to date
Smashing all the champagne glasses that Simon had just finished polishing for a Wedding booking.

Most endearing quality
The ability to make a busy breakfast look like a walk in the park!

Kellie Hughes, Guest Service Assistant

Kellie joined the team in 2010 and her warm and caring nature make her very popular with our regular hotel guests.

Most memorable moment to date
Being a Welsh flower - learning made up cockney slang from her colleagues.

Most endearing quality
The ability to work using her own initiative which makes Donna smile.

Stuart Howarth, Maintenance Manager  

Stuart has been our Maintenance Manager since day one; he is quite literately the glue that holds the hotel together!  

Most memorable moment to date
Stuart’s sheer determination (his wife would say stubbornness) ensured our decking was stripped back to its former glory.

Most endearing quality
His ability to tell amazing jokes.

Ellis Brown, Guest Service Assistant

Full of energy Ellis is always keen to help in whatever task he is set. Ellis started with at the Days Inn Haverhill as a work experience student and was so good we offered him a part time job.

 

Most memorable moment to date
Being covered from head to toe in fruit salad, for reasons we cannot divulge!

Most endearing quality
His golfing handicap.