What our customers say

"Far too often people complain and never compliment, well I wish to compliment you and all your staff at The Days Inn for making my recent stay, such a pleasure.

Having stayed in 5* hotels in the past, the level of service and cleanliness that I witnessed at your hotel far surpassed what I have witnessed in many, in fact it was second to none.  No matter what time of the day from management to cleaners, the staff were always of a cheery disposition and happy to assist, in fact all of your staff are an absolute credit.  I would have no hesitation in recommending Haverhill Days Inn to any friend or colleague.

Again thank you and congratulations on a very successful efficient team."

Jon Hack

"These are the most amazing group of people! Thank-you for the loving care you provided this lost American family of seven. For those of you traveling or on holiday please stop in for a stay. It is like no other. Big hugs!"

Pamm Chappell

"During recent months, we have been staying at the The Days Inn, Haverhill, on a regular basis, while working for Compass Group UK at Newmarket Racecourse.  Both myself and Tony Corke feel we had to write to you and express our appreciation of the way Ben Rolt has always looked after us and our team. 

He is a credit to your company and we would like his hard work and professionalism to be recognised in some way please.

We would have no problems in recommending your hotel to any of our friend and colleagues.

Thank you again."

Matt Griffiths, Jockey Club Catering, Compass UK

"I haven't stayed at your hotel but I want to write to make you aware of the brilliant service my family and I received last Thursday evening (7th July).  We were on our way to Southwold from the northwest and hadn't realised that the evening at Newmarket would mean a shortage of hotel rooms in Cambridgeshire.  We'd already been turned away from 4 places before arriving at Days Inn at about 10.30, and we were all getting quite tired and more than a little bit worried that we'd never find anywhere to stay.  Ben was absolutely brilliant.  He charged my phone for me while he personally called a whole series of different hotels for us, finally securing 2 rooms for us in Bury St Edmunds.  His customer service went much further than we would ever have expected and I hope you have some kind of employee reward scheme so he can be properly credited for being such a brilliant member of your team."

Megan V

"I’ve stayed at this hotel 3-5 nights a month for almost 4 years and have always been impressed by the quality and friendliness of the team at the hotel.  Tuesday 24th May was my birthday feeling old at 54!!  But the staff not only wished me happy birthday on the day but to my surprise and delight placed balloons/wine/chocolate cake and a card signed by all the staff in my room!  This is service of the highest quality and really epitomises the standard of the team the hotel manager Donna Revell has assembled.  All of the staff need to be complimented on this beyond the call of duty action."

Alan Prest

“I just wanted to drop you a quick email to commend you and your team for the consistently high standards you provide.

Rarely have I had to stay in one hotel for so many nights so regularly without something having cropped up which has required some degree of attention.

I am pleased to say that the experience of staying at the Days Inn Haverhill has consistently met my expectations and that is something that I could easily imagine takes some doing. The rooms are always clean and comfortable, and there always seems to be a good level of attention to detail, which always makes the difference.

In a service-centric business I know how important it is to hear negative feedback to correct any shortfall of expectations, but also how rare it is to receive positive feedback these days.

I thought it might make a change to buck that trend, especially as you and your team are clearly deserving of such."

Mick W

“I have attended two events here, one happy (party), and one not so happy (funeral tea). On both occasions Simon Bolton Guest Service Manager was extremely competent, professional and extremely helpful. Both events could not be faulted, due to the fantastic team at this hotel. I will not hesitate to make use of their facilities if needed in the future. Thank you to the team at Days Inn Haverhill."

Lee F

“I would just like to give some feedback on my stay in The Days Inn Haverhill over the last few weeks. First of all I would thank you all for the exceptional, beyond my expectations, customer service. You have made my stay as comfortable as possible with the staff and facilities ensuring 'a home from home' whilst at the same time staying professional at all times. I would recommend this hotel to all, be it a short overnight stay or for longer periods of time. My work has resulted in me using the hotel facilities during the night; at some hotels I would receive a reduced level of service. I can state that this is not the case here with a high level of service 24 hours a day.

I can genuinely say I have enjoyed my stay here and appreciate the helpful attitude from all. Hope your success continues”

Mr P. Swailes

“As a regular business traveller, spending 80+ nights in hotels throughout the UK and Europe, being made to feel 'at home' in a hotel ranks highly on my list as to what a hotel should offer: The staff at the Days Inn Haverhill never fail to impress with their general courteousness, friendliness and professionalism: The hotel offers all that I would expect in terms of comfort and amenities from a chain hotel of this class. If all hotels were up to the standard of the Days Inn Haverhill, then business travel would be a much more pleasant experience.”

Mr A. Prest, Deltech Europe Limited

“Just a quick note to thank you very much for the little extras that you kindly provided for my 50th birthday event. The whole night was magic and I enjoyed every moment of it. Also a special thanks to your team for making our stay both welcoming and comfortable.”

Denise B, Haverhill

"My son is in the GB Boccia Team and was coming to Haverhill for a weekend training camp. I was asked to source accommodation for the six wheelchair athletes, assistants and coaches. I contacted Donna Revell from The Days Inn Haverhill and went along to view the wheelchair accessible rooms at the hotel. I was amazed by the accommodation on offer, the rooms were spacious, well thought out and the bathrooms were the best I have seen - all were wet rooms with lots of room for wheelchairs, numerous hand rails and everything in easy reach for the wheelchair users.  Each accessible room had connecting rooms which were great for the assistants and coaches.  The service the team received from Donna and all the staff was outstanding, I would gladly recommend the accessible rooms at the Days Inn Haverhill for any wheelchair user."

Sandra Imrie

“I must congratulate you and your staff on the high level of service provided. In particular:
The courtesy that we are all afforded by every member of your staff on each occasion that we stay;
The ease that we are able to utilise your conference rooms;
The way that you and your staff endeavour to understand our team’s needs when we are running such high profile courses involving Fire Service personnel, Police Service personnel and Forensic Scientists;
Your understanding of the needs of our course attendees;
The attention that we and our attendees get from your staff for any minor problems;
The cleanliness of the rooms and the hotel; this is a credit to your housekeeping staff.
Our overall experience of the hotel is that it is very welcoming and is a pleasure to stay with you.”

Mr M. Gardiner, Gardiner Associates

“We have held numerous events at Days Inn Haverhill and each time our visit was faultless. The staff are very friendly and helpful, booking with them is always smooth and easy, they are always on hand if you require any assistance.

We are always catered for extremely well, refreshments are readily available and are always tasty! After every event our guests leave happy.
We will continue to use Days Inn Haverhill for all business days and as a place for guests and staff to stay when required.”

Laura Tasker, Kirton Healthcare

“Thanks to Donna, Taro and the team at The Days Inn Haverhill for providing an excellent venue for the first "It's Thursday with thebestofhaverhill" event. We were made to feel really welcome and that nothing was too much trouble. The Days Inn Haverhill team made a great contribution to the success of the event - thank you. First class customer service right here in Haverhill.”

Elaine Carr, thebestofhaverhill